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Frequently Asked Questions
select from the folowing catagories
In General
File Transfer
Eliminate File Problems
Order Entry, Order Forms
Managing Orders & Activity Reports
Requirements
In General
What is the A&H Quick MarketingDesk™ Privacy
Policy?
As posted on the A&H Quick MarketingDesk™ pages, our privacy policy is
as follows:
“We believe strongly in protecting the privacy of all users of this website.
When you register with us, the information you provide to us is used to customize
the your site log-in and to deliver an e-mail notification. You will be able to
see each other’s e-mail addresses, contact name, street address, etc. since
these are necessary to conduct business. We do not share personally identifiable
information about users of this site with any other company without the permission
of the user. This site is a service of A&H Lithoprint, Inc.”
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How do I sign up?
It’s simple to signup. Click here and enter your e-mail and give yourself
a password. Click “Continue”. It’s all self serve and automated.
Use the More Details link on the A&H Quick MarketingDesk™ pages if you
have any questions.
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How Do I access A&H Quick MarketingDesk™ after
I register?
Easy. Just use the link on the A&H Lithoprint web site.
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How will I use A&H Quick MarketingDesk™ ?
You can use A&H Quick MarketingDesk™ to send your orders and art files
as well as review the data on previous jobs/files sent to A&H Quick MarketingDesk™
. Use can also use the glossary, our product catalog, software tips and tricks,
etc.
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Is there a sample site to see how A&H Quick Marketing
works?
A&H Quick MarketingDesk™ Demo (view demo)
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What if I need technical support?
Technical support is available by e-mail for all clients. Responses will be sent
within one business day. You may also call A&H Quick MarketingDesk™ for
support during business days from 8 a.m. to 5 p.m. CST.
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Does A&H Quick MarketingDesk™ use Cookies?
A&H Quick MarketingDesk™ does use Cookies. As a result, Cookies must be
turned on for you to login or use any of the features of A&H Quick MarketingDesk™
.
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What if there is a feature or capability that I think
A&H Quick MarketingDesk™ should have?
We are always interested in your comments and suggestions regarding improvements
to A&H Quick MarketingDesk™ . Please send your comments to us.
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File Transfer
What is LAUNCH! Web?
It is technically a Helper application for a Web browser. LAUNCH! Web will enable
you to transfer multiple files to A&H Quick MarketingDesk™ through your
browser. Although the transfer uses FTP and bundles (ZIP’s) the files with
your order information, it is ‘invisible’ to the person sending the
files. You do not need to learn how to use FTP or PKZIP, nor do you need to program
the FTP protocols.
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Will I have to load the LAUNCH! Web helper?
The first time you login to your A&H Quick MarketingDesk™ site, you will
be directed to download and install the LAUNCH! Web helper. A&H Quick MarketingDesk™
automatically senses whether you need the helper. You can see how this works by
using the “Send Files & Orders” page and attaching filed for the
first time.
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Can I transfer a file from my Windows PC to A&H
Quick MarketingDesk™ ?
Yes. A&H Quick MarketingDesk™ can accept Windows PC files.
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What about Macintosh?
Yes. A&H Quick MarketingDesk™ accepts both Macintosh and Windows versions
of Helper.
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How fast will files/orders be transferred?
The A&H Quick MarketingDesk™ servers are connected to the Internet using
a full T1 connection. T1 lines handle 10 MB/minute (62.5 times faster than a 28.8
modem). Transfer times will depend on your connection speed and the size of the
file. With A&H Quick MarketingDesk™ , your files are automatically compressed.
In most cases this will result in a smaller file size, and therefore, a faster transfer.
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Eliminate File Problems
How does A&H Quick MarketingDesk™
create ready-to-print files?
You choose your name from the list of print drivers when creating your image/document.
When finished, you choose File->Print. Our print driver converts the file, starts
your Web browser and takes you to your order on our Web site. You fill out the order
form and click the submission button. The A&H Quick MarketingDesk™ server
receives a “new job” notice and sends you an acknowledgement with a
softproofing link. Clicking the links takes you to a softproof which you can view,
print, or download. You can accept or reject the proof by clicking a button. You
choice is automatically date and time stamped in the order form and is sent as an
e-mail to you and to A&H Quick MarketingDesk™ . The file that A&H
Quick MarketingDesk™ will be printing from is the same file that you proofed.
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Will I have to load any print drivers?
Yes. We will provide you with our print drivers.
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How does softproofing work?
When you use our print driver, A&H Quick MarketingDesk™ creates an Adobe
Acrobat Distilled PDF file. Clicking on the softproofing in your confirmation e-mail
takes you to the job ticket record. By clicking a proofing button, A&H Quick
MarketingDesk™ opens a new window in your browser, starts up Adobe Reader
(required), and displays the actual PDF file. You can view, print, or download the
file. If you wish to make changes, you simply open the original in the native application,
make the change, and click File->Print. The process repeats and results in a
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What about making changes to the PDF?
You can make a change by simply opening the original file in the native application,
make the change, and click File->Print.
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Are PDF’s ready for high end print?
Absolutely. PDF technology has come a long way since the early days. Many if not
most high end prepress departments are now using PDF’s in their workflow and
the trend is accelerating.
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Order Entry, Order Forms
What information does the
order form contain?
The order form contains the client name, client organization name, address, fax,
e-mail address, and any notes you enter into the text box. When A&H Quick MarketingDesk™
receives the files and order, it automatically will send a confirming e-mail back
to your
e-mail address.
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Can I customize the order form?
Yes. A&H Quick MarketingDesk™ can help customize the order form so you
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Can I set up separate order forms for my company?
Yes. With A&H Quick MarketingDesk™ , you can designate which order forms
your internal clients can see and use. We can also create groups and set preferences
for which forms they can see. When your internal clients log in, they would see
only “their” forms.
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Can I set up separate order forms for different types
of jobs?
Yes. A&H Quick MarketingDesk™ can create many different order forms which
allows your internal clients to select the right one for their job and provide them
with information tailored for that type of job.
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Managing Order and Activity
Reports
How do I track jobs?
Each job has a unique tracking number assigned by A&H Quick MarketingDesk™
. This tracking number is referenced in the confirmation e-mail sent to you. You
can review jobs by tracking number and other data using the Jobs page on your
A&H Quick MarketingDesk™ .
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Can I track the status of my jobs?
Yes. You can view the status of your jobs by using the Job Status field on the Job
Details page of you’re A&H Quick MarketingDesk™ . A change in the
Job Status field automatically sends an e-mail to the initiating party notifying
them of the change.
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Can other companies see the job history and details of
our jobs?
No. You and your internal clients can only the see the history of jobs THEY have
sent. This is controlled by their login. What they see currently is data about the
files/orders they sent using A&H Quick MarketingDesk™ . Back
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Can I view Activity Reports?
Yes. You will be able to view your job reports at you’re A&H Quick MarketingDesk™
which you can access our Web site at .
A&H Quick MarketingDesk™ can customize reports for your company to include
your internal clients, jobs and billing. The reports can also contain dates, times,
job data, client information, etc.
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Requirements
What technology does my
organization need to use A&H Quick MarketingDesk™ ?
Besides an Internet connection and an e-mail account, you will need either a Mac
(OS8.1 or greater) running Internet Explorer v4.51 or higher, or Netscape Communicator
v4.08 or higher; or a Windows (Windows 95/98 Me/NT/2000) computer running Internet
Explorer v4.01 sp2 or higher, or Netscape Communicator v4.08 or higher. You will
also need the LAUNCH! Web helper application. The helper will be downloaded when
you first use A&H Quick MarketingDesk™ and attach files.
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Does my organization need any compression software?
No. You will not need any compression software. It is built-in to the A&H Quick
MarketingDesk™ Helper.
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Why can’t my organization use older versions of
Netscape Communicator or Internet Explorer?
Older browsers do not support all the latest capabilities of the Web, especially
the newer security features. According to Netscape: “Users of older browsers
may miss out on more than just the latest features. The security certificates that
enable online shopping and banking in many browsers over a year old may have expired
and many older browsers are not considered Y2K compliant. The good news: Updating
is Easy and Free.” The newest Netscape Communicator version can be downloaded
at Netscape. The newest Internet Explorer version can be downloaded at Microsoft.
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Can my organization use cable, DSL or ISDN lines with
A&H Quick MarketingDesk™ ?
Yes. Cable, DSL, ISDN, and T-1 lines will all work with A&H Quick MarketingDesk™
. So will plain old modems. In other words, anyone with an e-mail account who can
surf the Web with a browser can use A&H Quick MarketingDesk™ .
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